Showing posts with label 2008. Show all posts
Showing posts with label 2008. Show all posts

Monday, October 13, 2008

'The Promotional Pundit': Tesco Fresh & Easy Launches New $6-off Online Coupon Today; Post on Corp. Marketing Blog Remains -- Adding Insult to Injury

Tesco Fresh & Easy Neighborhood Market launched its $6-off online coupon on its freshandeasy.com Web site today, as I reported yesterday in my column the grocery chain would be doing. As I reported, the coupon's value is for $6-off purchases of $30 or more in Fresh & Easy stores.

The coupon is located on the front page of the food and grocery retailer's freshandeasy.com Web site, on the left side at the very bottom of the homepage below the menu list. You can view it here. Scroll down to the bottom, left hand side of the homepage. Look closely as it is in a spot you likely wouldn't notice unless you are intentionally looking. The green color of the coupon link also tends to blend in with the page colors, making it less than easy to spot.

When you click on the coupon graphic on the homepage, it takes you to a page where the coupon is here. You click on a link and can download the coupon. Below is the promotional message at that link:




The new online coupon expires on October 19. That's one week from today.

In my column yesterday I reported the $6-off online coupon dropping today would have a three week shelf-life. That's not the case. Instead the coupon has a one week shelf-life. It expires on October 19, 2008. The Promotional Pundit can't be perfect. And, he was told by a couple good sources the original plan for the online coupon was for a three week duration.

The first Fresh & Easy online coupon, which I wrote about in my October 10 column, had a shelf-life of only four days. It came out on September 25 and expired on September 28. That online coupon had a value of only $1, good for purchases of $10 or more.

Click on the headline link to read my October 10, 2008 column here:'The Promotional Pundit': Keeping the Marketing and Promotional Eye On the Ball; Fixing A Promotional Fiasco Fresh & Easy Isn't Even Aware Of. Click on the headline link to read my column from yesterday, October 13, 2008, here: 'The Promotional Pundit:' More On the Online Coupon Fiasco: Tesco Fresh & Easy's Marketing Department to Launch A New Online Coupon Early Next Week.

In my column yesterday I suggested Tesco Fresh & Easy post today's online coupon in a easy to view place, such as on the home page of its freshandeasy.com Web site, which it has. I would suggest making the coupon advertisement a bit more easily visible than it is in its current location on the homepage though. Also a little higher-up on the page.

Fresh & Easy corporate marketing Blog

Unlike what was done with the first online coupon, their is no mention of the new $6-off online coupon on the Fresh & Easy corporate marketing Blog, which is authored and published by director of marketing Simon Uwins. That coupon was only promoted on the marketing Blog, with a mention as well on the grocer's page on Twitter.com.

However, the September 25 post announcing the first online coupon -- the $1-off purchases of $10 or more -- remains as of this evening at the top of the corporate marketing Blog. It's the one I wrote about in my first column on the topic on October 10 here and wrote about again in my column yesterday. The link on the September 25 post does now take the reader to the new $6-off coupon on the Freshandeasy.com Web site though.

There are eleven comments on that September 25 post announcing the first online coupon in the Fresh & Easy Neighborhood Market corporate marketing Blog. As I wrote about in yesterday's column, seven of those eleven comments are from Fresh & Easy customers unhappy about not being able to get an online coupon as the post says they can. They couldn't get it because when you click the link to the online coupon in that September 25 post it takes you to a linked page where you are told the coupon has expired. It even says "sorry."

You can read all seven of those comments in my October 13 and October 10 columns using the links above.

All of the current seven of those comments on the Fresh & Easy corporate marketing Blog still go unanswered by Mr. Uwins or any members of his marketing staff.

It appears Fresh & Easy Neighborhood Market isn't concerned about seven unhappy customers, assuming they have remained customers after their respective experiences with the first online coupon fiasco, which continues because the September 25 post remains up and the commentors'/consumers' questions remain without a response from Fresh & Easy. At least one of the commentors says she won't be shopping at Fresh & Easy anymore because of coupon issues and until they are resolved.

Marketing & promotions 101

The Promotional Pundit can't recall the last time he has seen a food and grocery retailer neglect consumers like this, especially since in the case of Fresh & Easy marketing director Simon Uwins he is using the Blog as a marketing tool. It looks to me like a better term would be "anti-marketing" tool in this case.

We all make mistakes, such as was the case Fresh & Easy made by not deleting the September 25 post, thereby creating unhappy consumers who clicked the link only to be told the online coupon was expired.

Those of us who publish Blogs know when it comes to readers leaving comments its the exception rather than the norm for them to do so. The fact seven readers of the Fresh & Easy corporate marketing Blog have left comments indicating being less than pleased about not getting their online coupons is a rather high number. Just imagine how many readers of the Blog also tried to get the coupon, were unhappy, but didn't leave a comment. We think its likely, based on seven that did comment, that number is easily in the hundreds.

Not answering the seven commentors'/consumers' remarks on the September 25 post, along with not deleting it or at least publishing a new post announcing the new $6-off online coupon launched today is pure lack of follow-up. And that's being kind. It's an example of a marketer taking his or her eye off the marketing ball. It also violates the first rule of marketing and promotions, which is: "But first...do no harm."

In this case the harm has already been done. And each additional day that September 25 post remains up makes the harm worse. It adds insult to injury.

For example, when I wrote my October 10 column, there were three complaints from consumers on that September 25 post in the Fresh & Easy marketing Blog. Just two days later on Sunday, there were four new ones.

Again, how many additional consumers read the September 25 post in the Fresh & Easy company marketing Blog just since I wrote my first column on Friday -- and again between yesterday and this evening when I am writing this -- and couldn't obtain their online coupon, were unhappy about it, but didn't comment as is the norm? Probably quite a few. Every customer a food retailer loses generally tells six or more family members, friends and co-workers about their bad experience with that retailer, and in the case where they stop shopping at that retailer's stores why they did so. Negative word of mouth advertising is not a good thing.

Sir Terry's ghost

One of the keys to the impressive global success of Tesco PLC. under the leadership of CEO Sir Terry Leahy has been the corporate culture he's promoted at the retailer's United Kingdom headquarters which emphasises attention to detail and follow-up.

However, It appears that corporate culture hasn't successfully made the journey across the pond from the UK to Southern California where Tesco Fresh & Easy Neighborhood Market's corporate headquarters is located. Until it does, we expect to see more examples of taking the eye off the ball like this and numerous other examples we've chronicled since December of last year.

Meanwhile, since there's no mention on the corporate marketing Blog about the new $6-off coupon located on the homepage of freshandeasy.com, despite the fact more than one of the commentors on that September 25 post ask in their comments when a new online coupon will be coming out. I suppose they will have to get lucky and find the link on the Web site. But they only have seven days to do so since that's when the online coupon launched today expires.

Sunday, July 27, 2008

Fresh Buzz: Tesco's Fresh & Easy Neighborhood Market, Tesco PLC and Related Food Retailing News and Insight

Tesco to move into Northern California's South Coast region: First store to be in Seaside, in Monterey County

Tesco plans to build and open its first Fresh & Easy grocery store in Northern California's south coast region, in the city of Seaside, which is next door to Monterey, according to a report in the Monterey County The Herald newspaper. Seaside is in Monterey County. Fresh & Easy Buzz verified the local newspaper's report with the city of Seaside.

Fresh & Easy Neighborhood Market signed a lease with the Orosco Group to occupy a 14,000-square-foot building on the shopping center's southwest corner, the center's developer announced Thursday. The building has not yet been built, and a date for the store's opening was not announced.

The grocery store gives the city an anchor tenant to build around as it develops its downtown, said Diana Ingersoll, Seaside's deputy city manager. "I see the store as a catalyst for the rest of the development of the West Broadway Urban Village," Ingersoll said. "It is actually an anchor to our downtown. Fresh & Easy also addresses the absence of a supermarket in Seaside. Safeway in Del Rey Oaks and Save Mart in Sand City are the closest options for the city's residents."


This is an important event in Tesco Fresh & Easy's Northern California plans, as the seaside store is the grocery chains first one to be planned in what is considered the south coast market region.

The Monterey, Pebble Beach, Carmel, Seaside area, along with other south coast cities, are distinct from the San Francisco Bay Area, where Tesco currently has plans to open 21 Fresh & Easy grocery stores thus far, beginning early next year. Plans thus far also call for 19 of the stores in the Sacramento region and one in Modesto in the northern San Joaquin Valley. Many others are planned throughout Northern California.

As regular readers know, Fresh & Easy Buzz always says that when news of a first Fresh & Easy store pops up in a new market region like Northern California's south coast, it means many more Fresh & Easy grocery markets in that region will open as well because Tesco is operating on what we call a "critical mass" retail store strategy with Fresh & Easy. The company's strategy is in every market region it opens stores in to open other Fresh & Easy stores within about 2 or so miles from each other.

That won't happen right away. But you will see more stores for the Monterey-Seaside market region and throughout the south coast area and inland as well in Gilroy and the like. We will try as always to be the first publication that reports them to our readers.

Tesco's Fresh & Easy to San Francisco's Mayor: No thanks in the Tenderloin

San Francisco Mayor Gavin Newsom and Dan Falk, executive director of the Tenderloin Neighborhood Development Corp., which has been trying to bring a grocery store that sells fresh foods and basic groceries to the ruff and tumble San Francisco neighborhood of that same name, recently thought they hit pay dirt when representatives from Tesco's Fresh & Easy Neighborhood Market expressed an interest in locating on of its small-format, combination grocery and fresh foods stores in the "food desert" neighborhood.

Tesco currently has plans to open two of its Fresh & Easy grocery stores in San Francisco next year, as we've previously reported in the blog. One of those stores is in the low-income Bayview-Hunters Point Neighborhood, which like the Tenderloin is currently underserved by grocery stores.

However, as today's San Francisco Chronicle reports, once representatives from Tesco's Fresh & Easy Neighborhood Market visited the proposed Tenderloin neighborhood location at Eddy and Taylor Street, they said no thanks to the Mayor and Mr. Falk.

Unlike Bayview-Hunters Point, which although is low-income has numerous home owners and businesses, the Tenderloin is just that, the part of San Francisco right in the center of the city that is home to prostitutes and pimps, drug dealers and drug and alcohol abusers.

They are the minority though. But a very visable minority.

The Tenderloin also is home to thousands of good, hard working people who live there because its one of the few places they can afford to live in the expensive city. It's also home to numerous hard working Asian immigrants, who live in the Tenderloin and operate small businesses, working 12 or more hours a day, six days a week.

And it is just because so many good people do live in the Tenderloin that it's a shame a decent grocery store won't locate there.

But it also is hard to blame a food retailer if it says no thanks. The handful of mini-marts in the neighborhood, which seem to sell everything except basic groceries and fresh foods at decent prices, experience lots of shoplifting, often have to call the police on a regular basis, and generally employ security at night to protect the store and the decent customers.

According to the San Francisco Chronicle piece, Grocery Outlet, which is a surplus grocery retailer that sells near out of code, excess inventory and other grocery items, along with regular meats and produce, is considering opening a store in the site Fresh & Easy said no thanks to. Grocery outlet is headquartered in nearby Berkeley.

We know the location Fresh & Easy turned down; and can't say we blame them. However, the grocery chain might want to take a second look, as the Tenderloin is slowly changing--more hard working Vietnamese and other ethnic immigrants moving in and opening small businesses, the city is working with developers to build new multi-residential housing (which is what is going to go on the Eddy and Taylor site), and a developer plans to tear down and rebuild a bad strip of Market street and create a discount retail store area where there currently are empty buildings primarily.

Pacifica Dreams and the relativity of 'affordability'

Fresh & Easy Buzz was the first publication we are aware of to report here that Tesco plans to open a Fresh & Easy grocery market in the Pedro Point Shopping center, which is being completely rebuilt, in the coastal San Francisco Bay Area city of Pacifica, where the average home sells for about $775,000.

Today's San Francisco Chronicle has a good profile of the coastal city, which is famous for its rugged coastline, beaches and cool, misty fog.

Among the changes going on in Pacifica, which is just a few miles from San Francisco and considered its "affordable alternative," include adding lots of new retail in addition to the small-format Fresh & Easy grocery store. Read the Chronicle piece about the Bay Area's coastal oasis here.

A walk to work in downtown L.A. on the wild side

On Friday we reported on Safeway Stores, Inc.'s plans to open what will be either its second or third small-format "The Market" grocery store in downtown Los Angeles. In Friday's piece, we discuss the growing numbers of both professionals and younger than average age retirees that are moving to downtown Los Angeles from the suburbs to either be closer to where they work or to make a lifestyle shift from suburban to urban living.

Patrick McMahon, a staff writer for the Los Angeles Times newspaper is just one of those suburban to urban migrants.

In a viewpoint story in today's Times, "A walk to work on the wild side: Life in the city center exercises the body and the senses," Mr. McMahon, who lives in downtown Los Angeles' popular 7th Street Lofts, which have a 55,000 square foot Ralphs Fresh Fare supermarket on the ground floor, describes his life in downtown Los Angeles, which includes a mere 10-block walk to work for him at the Times' building.

It's a far different life than where he lived previously: "For two years, my home was a tiny one-bedroom house on stilts way up above Mulholland Drive on Pacific View Drive. It overlooked a woodsy glen, and downtown lights twinkled in the distance at night. Great neighbors, a fine landlord, privacy and silence added to its appeal." Read the story here.

Downtown Los Angeles is changing, and the food retailers like Ralphs and soon to be Safeway with its small-format "the market by Vons" that get their first have the best chances of succeeding. The same is true of San Francisco's Tenderloin neighborhood. While not changing as fast as downtown L.A, it is changing none the less. First movers there will come out on top as well.

Small-Format Food Retailing Revolution in the U.S.

A small-format, combination natural foods market, convenience store and gas station sprouts in North Carolina

Matthew Johnson, a successful Moorsville, North Carolina oral surgeon and real estate developer, says he always wanted to be able to shop at a combination small grocery/convenience store that sold healthy, fresh and premium foods, along with basic groceries, as well as offering a fueling station out front.

So, the oral surgeon, real estate developer and now grocer decided to design and open just such a store himself. Mr. Johnson recently opened the first 6,000 square foot Johnson Family Markets, a 6,000 square foot combination natural foods market, convenience store off of Interstate 77 in Moorsville, South Carolina, near the city of Charlotte.

Sitting in his medical office next door to his new store, Johnson, 42, says he'd always wanted a healthy convenience store, “kind of like a smaller version of Trader Joe's, with the ability to get gas.” So he built it himself, in Mount Mourne Springs, a development designed to evoke the open-air shopping centers he'd enjoyed while serving with the Army in Germany, according to a story in Friday's Charlotte Observer newspaper.

As we've been suggesting for months in Fresh & Easy Buzz, there is a small-format food and grocery retailing revolution going on in the U.S. It being led by both big chains like Tesco, Trader Joe's, Safeway, SuperValu, Inc, Aldi and others, along with smaller regional grocers and independents, including entrepreneurs like Matthew Johnson, who like innovators often do, combine concepts and formats to create something new and whole out of more than one existing part.

Read the full story about the first small-format hybrid Johnson Family Market here.

A tale of two Fresh & Easy store concepts

Tesco will open a new Fresh & Easy Neighborhood Market grocery store at the corner of Canon Street and Catalina Boulevard in San Diego, California's Point Loma neighborhood.

The Point Loma neighborhood store, pictured above, is a built from the ground up Fresh & Easy neighborhood market, rather then being one that's in a converted retail building like nearly all of the current 63 Fresh & Easy grocery stores in California, Nevada and Arizona are.

Fresh & Easy Buzz has visited two built from the ground up Fresh & Easy stores, one in Las Vegas and the other in the Southern California desert region. Compared to the Fresh & Easy markets in the remodeled buildings, the built from the ground stores are much more attractive and inviting. They have skylights that let in lots of natural light and also are much more energy efficient than the renovated building markets are.

In many ways, it's a tale of two store concepts within one company: the built from the ground up Fresh & Easy markets and the current majority of the 63 Fresh & Easy stores, which are located in the remodeled retail buildings.

Tesco PLC News Report

Very expensive out-of-date food products for Tesco

Tesco PLC, the parent company of Fresh & Easy Neighborhood Market USA, was recently fined ~133,400-p (British Pounds) for selling out-of-date-food in one of its Tesco Extra stores in the United Kingdom city of Coventry, according to a June 6 report on the Coventry Telegraph newspaper web site.

This isn't the first time in recent years Tesco has been fined for selling out-of-date food in its stores in the UK. Tesco is based in the United Kingdom and it that country's number one retailer.

Wednesday, July 23, 2008

Tesco's Fresh & Easy Creates and Launches an 'Affordable Gourmet' Meal-Centered Promotion: We Like it


Tesco's Fresh & Easy Neighborhood Market has created what Fresh & Easy Buzz thinks is a smart "affordable gourmet" meals promotion, creating a media tie-in with a recent survey conducted by the Nielson marketing research firm that found two-thirds of American consumers are reducing their discretionary spending, including eating out less and preparing more meals at home, due too the poor U.S. economy, and particularly because of the soaring cost of gasoline at the pump.


Fresh & Easy Neighborhood Market has created a meal-centered promotion which features seven quality but inexpensive dinners, made with items bought at the stores, for under $50.

The quality but bargain meal suggestions are designed to provide dinners for two for each night of the week for an entire week for under $50.

Below is the menu, including the prices for each dinner suggestion:

MONDAY: HOME COOKED MEAL for $8.06
fresh&easy Boneless Beef Chuck Roast ($3.59/lb)
fresh&easy Mashed Potatoes ($2.49/17oz)
fresh&easy Cauliflower, Broccoli & Carrot Mix ($1.98/12oz)

TUESDAY: ASIAN CUISINE for $6.48
fresh&easy Pork Potstickers (1.99/10oz)
fresh&easy Mango Chicken with Basmati Rice ($4.49/17oz)

WEDNESDAY: PASTA NIGHT for $6.71
fresh&easy Chicken Ravioli ($2.79/10oz)
fresh&easy Tomato Basil Marinara Sauce ($2.25/25oz)
fresh&easy Artisan French Loaf ($1.67/16oz)

THURSDAY: COOK OUT for $6.66
fresh&easy Pork Baby Back Ribs ($4.79/lb)
fresh&easy Organic Baked Beans ($0.98/15oz)
fresh&easy Hickory Barbecue or Jalapeno Cheddar Kettle Chips ($0.89/5oz)

FRIDAY: FAJITA NIGHT for $7.41
fresh&easy Chicken Thighs ($.89/lb)
fresh&easy Fajita Mix ($2.99/10oz)
fresh&easy Corn Tortillas ($1.54/36 count)
fresh&easy Spanish Rice ($1.99/16oz)

SATURDAY: BRITISH FLAVOR for $7.98
fresh&easy Carrot Ginger Soup ($2.99/20oz)
fresh&easy Beef Shepherd's Pie ($4.99/24oz)

SUNDAY: BREAKFAST FOR DINNER for $5.26
fresh&easy Cage Free Large Brown or White Eggs ($2.28/dozen)
fresh&easy Hash Browns ($1.69/10 count)
fresh&easy Polish Kielbasa Sausage ($1.29/12oz)

We like the meal-centered promotion because it combines two consumer "hot buttons": eating well for cheap, combined with full meal or dinner suggestions.

Despite the down economy, consumers still want to eat quality foods. Most of the dinner ideas in the promotion pencil out to be less inexpensive than a far less tasty and less healthy trip for two to the fast food joint.

Additionally, since many consumers don't cook regularly, let alone plan meals, a meal-centered promotion like this one, which offers suggestions along with prices, makes it easier for novice cooks, who because of the poor economy are being forced to prepare food at home, to answer that daily question: "What's for dinner."

In addition to featuring the quality but value-priced week's worth of dinners in the promotion, Fresh & Easy also is tossing in a value wine suggestion, its $1.99 (in California; $2.99 in Nevada and Arizona) proprietary Big Kahuna store brand Cabernet Sauvignon and Chardonnay wines.

Fresh & Easy Buzz believes the "affordable gourmet" concept is a good one for food retailers to be using in the current down U.S. economy. Many consumers who don't normally cook are looking to do so as they can't afford to eat out at restaurants as frequently as they normally have been doing during better economic times.

Additionally, gourmet yet affordable meals are one of the few indulgences many people can enjoy in a poor economy. We call it the "Haagen-Dazs effect." Consumers might not be able to afford a vacation, a new car, or even new clothing--but they can often afford to spend a little bit extra money on ocassion for an affordable indulgence like Haagen-Dazs super premium ice cream rather than buying the cheaper stuff for half the price.

As such, we believe there's strong appeal to a promotion like Tesco Fresh & Easy's. It offers quality foods at affordable prices and bundles the promoted items into a meal suggestion format, creating an "idiot proof" guide to a week's worth of dinners for under $50.

Numerous U.S. retailers have and are doing similar "meal-centered" promotions. Historically such promotions have been very popular, even in good economic times because of the informational aspect of the promotion, in which the meals are put together for shoppers.

Right now, consumers across all income levels are looking for ways to save money, not only because of the soaring price of gasoline at the pump as the Nielson survey shows, but also because of the fast-rising cost of food at the supermarket.

Fresh & Easy Buzz thinks Tesco's Fresh & Easy Neighborhood Market has a winner with its new "affordable gourmet," meal-centered promotion.

If it does a similar promotion again, we suggest the retailer might want to think about creating a similar menu but for a family of say four, since it's families of about that size who are struggling even more than two-person (dinners for two) households with the current poor economy. Of course, we understand consumers can just double the promoted dinner items and price...but experience tells us few consumers will do that mentally.

It's a minor criticism though. And, unfortunately, since it looks like the poor U.S. economy--complete with soaring fuel and food prices--is going to be around for a while, Tesco's Fresh & Easy has plenty of time to do similar promotions for families of four, five, six and even more.

In fact, as we said earlier, meal-centered promotions like this one also are good when the economy is doing well because of the value of the serving-suggestion aspect of the promotion. Therefore it's a concept that can be used in both good and bad economic times, the price aspect merely being the independent variable.

Thursday, July 17, 2008

End-of-the-Week Roundup: Tesco's Fresh & Easy Neighborhood Market and Related News and Knowledge

Fresh & Easy's chef gets out of the kitchen and chats with the Fast Food Maven

Orange County (Southern California) Register newspaper reporter Nancy Luna, who covers food retailing and related beats for the paper in Southern California, along with writing the Fast Food Maven blog on the Register's website, got Tesco's Fresh & Easy Neighborhood Market chef Mike Ainslie (pictured at left) out of his kitchen for a little Q&A session the other day.

Among the questions the Fast Food Maven asks chef Ainslie is if he is doing anything about reducing the fat content in many of the Fresh & Easy store brand ready-to-eat and ready-to-heat prepared foods items which he created under the company's direction. High-fat and high-salt content has been one constant complaint among many consumers regarding Fresh & Easy's prepared foods.

Read chef Ainslie's answer to that question, along with additional questions and answers in the Fast Food Maven's Q&A interview with Tesco Fresh & Easy Neighborhood Market chef Mike Ainslie here.

Another day...another (new Fresh & Easy store) opening

Tesco opened its newest Fresh & Easy small-format, combination basic grocery and fresh foods market this morning in Fountain Valley, in Orange County, Southern California.

The Fountain Valley store, number 63 for Tesco, is located at 9380 Warner Avenue.

Today's opening of the new store was a far more subdued event than the recent opening of the new Fresh & Easy grocery store in Manhattan Beach was. That store opening received lots of attention, due mainly to the fact it was the first new store the grocer opened since taking a three month new store opening pause which ran from April until July 2, when the Fresh & Easy at 1700 Rosecrans in Manhattan Beach opened.

Los Angeles City Councilwoman wants an end to new fast food joints in South Central L.A.: But what about the fresh fruit and walnut salad on the menu at McDonalds?

As we reported in this July 15 piece, "Fresh Food to Bloom in An Inner-City Food Desert: Tesco's Fresh & Easy Breaks Ground For New Store in Underserved South Los Angeles Neighborhood," Tesco's Fresh & Easy Neighborhood Market broke ground on a site Monday in low-income South Los Angeles for one of its small-format, combination basic grocery and fresh foods markets.

South Los Angeles is underserved by food and grocery stores that offer a decent selection of basic groceries and fresh foods like fruits and vegetables at affordable prices.

The announcement by Tesco that it's building a store in one of these South L.A. neighborhoods has residents of other similar neighborhoods in the district--along with city hall and community groups who've been trying for years to lure grocers to the area--hoping the retailer will soon announce more South L.A. Fresh & Easy locations, since it is a part of the grocery chain's stated strategy to locate the small-format grocery markets in neighborhoods underserved by affordably-prices grocery and fresh foods stores.

One Los Angeles City Councilwoman, Jan Perry, who was a guest of Tesco's Fresh & Easy Neighborhood Market and the developer of the mixed-use South L.A. development at 1011 East Adams where the grocery market will be the ground floor retail anchor, has launched her own campaign to pass a city law which would put a moratorium on any new fast foods restaurants like McDonalds, KFC, Burger King and others in South Central Los Angeles.

Democrat Councilwoman Perry, who lives in South-Central L.A. and represents citizens in its city Council District 9, which is composed primarily of African American and Latino residents, is proposing the new fast food restaurant ban under the concept of a health zoning legislation, essentially saying the opening of any new fast food restaurants in South-Central Los Angeles is a personal and public health issue in that the additional stores pose a health threat to the areas residents.

The July 13 edition of the Washington Post has a story on Councilwoman Perry and her proposed legislation to slap a moratorium on new fast food restaurants in South-Central Los Angeles, which you can read here.

We can't help noting the irony of the photograph at left which accompanies the Post's story, As you can see, right next to the McDonald's sign, is another sign for the fast food feeder's healthy Fruit and Walnut Salad, which is one of the numerous healthier food choice items the chain has been adding to its menu. This leads us to ask: What actually defines a "fast food restaurant?"

For example, many mid-range sit down restaurants offer as many or more "unhealthy," high-fat and trans-fat-prepared items on their menu's as they do healthier choices. The foods on the menus at these types of restaurants (thinking Dennys for one) may require a knife and fork to eat and may be of slightly higher quality than a fast food restaurant is, but they also often use lots of salt in food preparation, load diners up on carbs, serve high-fat meats for breakfast, and the like.

In other words, what if a mid-range sit-down restaurant like Dennys that offers a mix of "unhealthy" and "healthy" foods in about the same ratio of say McDonalds wanted to open in South-Central?

Is that about equally-unhealthy to a fast food restaurant OK under City Councilwoman Perry's legislation because a diner needs a knife and fork to eat the breakfast that includes high-fat pork sausage, high-carb pancakes with sugar-laden maple syrup, along with more carbs in the form of bisquits with gravy prepared using transfats? The eggs that come with that breakfast are healthier though...unless that margarine they use to fry them with still contains transfats.

The answer is no. Restaurants like Dennys and similar sit-down fast food restaurants aren't included in the moratorium. Note: Neither are good old-fashion greasy spoon diners.
Perhaps even more interesting (not to mention germane to the focus of the blog), since many of Fresh & Easy Neighborhood Market's ready-to-eat and ready-to-heat prepared foods items have high fat and salt content, should they not be considered "fast food" under the councilwoman's definition? And, what about all the mini-marts in South-Central that specialize in selling ready-to-eat food items that at best can be described as "gut-bombs?"

It's some food (healthy of course) for thought. Removing consumer choice through legislation should never be an easy thing to do. It should always require lots of thought and debate, in our opinion.

Speaking of South L.A.--and we were:

Today's edition of the Los Angeles Wave, an independent city publication has a piece on the Fresh & Easy grocery store going into the $40 million affordable housing mixed-use development at 1011 East Adams in South Los Angeles, in which the Fresh & Easy grocery market will be the anchor retail tenant. Read the Wave piece here.

Norco 411:

The City Council in the Southern California city of Norco (Riverside County) just approved a new western-themed shopping center at what some residents describe as the congested corner of Second Street and River Road in the community. The center will have a new Fresh & Easy Neighborhood Market grocery store as its food retailing anchor, despite a number of objections from neighborhood and city residents, according to a report in yesterday's Press Enterprise, which is based in Riverside County in Southern California. You can read the story here.

Raising (store size in) Arizona:

Tesco may be opening numerous small-format (10,000 -to- 13,000 square foot) Fresh & Easy grocery stores throughout the Phoenix Metropolitan and East and West Valley regions in Arizona, but Costco Wholesale is taking the opposite approach.

The popular Washington state USA-based retailer, who's stores sell everything from basic groceries, USDA choice meat for less than most supermarkets sell lower grades for, fresh produce, and organic foods, to clothing, tires, furniture an more, recently opened its largest store yet in Arizona, in east Mesa. The city's new Costco store is 160,000 square feet, or about the same size as about 15 Tesco Fresh & Easy grocery stores combined.

The average Costco store is already big at about 140,000 square feet. However, adding an additional 20,000 square feet (nearly two Fresh & Easy markets combined) apparently demonstrates that size matters to Costco. Read a report about the new 160,000 square foot Costco Wholesale store in east Mesa, Arizona here from AZ Central.com.

Las Vegas Market: A South African ad man in Vegas visits a Fresh & Easy

Pedro de Gouveia, who works for a South African advertising and design firm, attended the annual Food Marketing Institute (FMI) convention in May, which this year was held in Las Vegas, Nevada rather than its normal home of Chicago, Illinois. While at FMI, Mr. de Gouveia toured three Las Vegas region food and grocery stores: Tesco's Fresh & Easy Neighborhood Market, Vons, which is owned by Safeway Stores, Inc., and Food-4-Less, which are independently-owned, franchised discount warehouse format stores.

Since Mr. de Gouveia isn't an American, and it was his first time setting foot in a Tesco Fresh & Easy grocery store, we think our readers might find it interesting to read his impression and evaluation of the Las Vegas Fresh & Easy market, along with those on the Vons supermarket and Food-4-Less discount warehouse store as well.

Pedro de Gouveia wrote about his visits to the Tesco Fresh & Easy branch and the two other supermarkets in Las Vegas earlier this month in the online South African website BizCommunity.com, which bills itself as the nation's leading daily advertising, marketing and media resource for the industry. Read his analysis here.

Category killer on wheels

Veggie Mobile delivers produce to 'food deserts'

ALBANY, New York (AP) -- For years, Mel Williams rarely ate fruit and vegetables -- unless it came out of a can.

Fresh produce was too expensive or too far away until the state-funded "Veggie Mobile" started bringing the fruits and vegetables to him at a lower price.

"I'm a diabetic and I have problems with my heart," the 66-year-old said. "The canned stuff has so much sodium in it. So now with the fresh fruit, it's less sugar and carbohydrates and stuff." Williams is one of millions of Americans living in a "food desert," urban or rural areas unserved by a big grocery chain that can serve up fresh foods at lower costs. He's in Troy, a former industrial city about 10 miles from New York's capital. With the rapidly climbing cost of food and fuel, states and nonprofit groups are finding ways to get healthy food to these underserved areas. In New York, the health department gave $500,000 to the Veggie Mobile, operated by the Capital District Community Gardens and delivering fresh, locally grown produce to people in Albany, Troy and nearby Schenectady who otherwise might never buy a fresh apple or tomato.


SuperValu's Jewel-Osco to join 'small-marts' revolution in America

Melrose Park, Illinois-based Jewel-Osco, which is a 190-store regional supermarket chain owned by Minnesota-based SuperValu, Inc., has announced it's joining what the food and grocery industry blog Natural~Specialty Foods Memo has named the "small-mart" small-format food and grocery store revolution in the USA.

Jewel-Osco will build a 16,000 square foot grocery store in Chicago's Lincoln Park neighborhood under the new banner: "Urban Fresh by Jewel." The retailer says the small-format store will be specialty-oriented, with a major focus on fresh, prepared foods. Sound familiar?

Fresh & Easy Buzz suggests Jewel-Osco consider calling its first Urban Fresh by Jewel store...it's "little jewel." Why? Because we're hearing from a couple Chicagoland readers that it just might be "a little gem."

The new store, which will be located just west of downtown Chicago, is scheduled to open this fall, according to Jewel-Osco CEO Keith Nielsen.

Unlike Tesco's Fresh & Easy small-format (10,000 -to- 13,000 square feet) grocery stores, which are positioned as a single-format strategy, Jewel Osco says its "Urban Fresh by Jewel" small-format stores will be part of multi-format strategy in combination with its existing combination food and drug stores. There currently are about 190 Jewel-Osco combination food and drug superstores in Illinois and Indiana.

"The smaller format store (Urban Fresh by Jewel) is a complement to our larger, more traditional grocery stores," says Jewel-Osco president Keith Nielsen.

The SuperValu, Inc.-owned chain's strategy with its new small-format grocery stores is similar to what Safeway Stores, Inc. is doing with its "The Market" format, which are combination basic grocery and specialty stores designed for fill-in shopping as part of Safeway's multi-format food retailing strategy.

Additionally, it similar to what Wal-Mart is doing with it new Marketside small-format combination grocery and fresh, in-store prepared foods stores, the first four of which are set to open in the Phoenix, Arizona Metropolitan region this fall. The Marketside stores, like Safeway's current single "The Market" format store, "the market by Vons" in Long Beach, California, are part of the mega-retailer's multi-format food and grocery strategy, with its Supercenters, Wal-Mart Neighborhood Market, and Sam's Club club stores.

Choosing the name "Urban Fresh" for the new small-format banners name isn't completely "fresh" for Jewel-Osco. Canada's Sobey's has been operating small-format, urban-centered grocery stores named Urban Fresh in that part of North America for sometime now. But the retailer did add the "by Jewel" to the Urban Fresh name at least, so that counts for something.

An interesting note: As we've written about in Fresh & Easy Buzz before, the Metropolitan Chicago, Illinois region in one of three longer range markets Tesco has in mind for its Fresh & Easy chain. The other two are Florida and New York. Perhaps at least in part, the move by Jewel-Osco to create its own small-format chain on its home turf in Illinois and neighboring Indiana is a premptive measure of sorts to Tesco's future plans for the Chicago region?

If true, that's only a tiny part of the reason for the creation of the new small-format Urban Fresh by Jewel banner and chain by Jewel-Osco.

The two main reasons the retailer is doing so is first, there is a small-format food and grocery retailing revolution going on in the U.S., and second, Jewel-Osco, which SuperValu, Inc. obtained in its 2006 acquisition of then Boise, Idaho-based Albertson's, Inc., is planning the biggest expansion and new store growth spurt in more than three decades in the Illinois and Indiana markets. This expansion includes numerous Urban Fresh by Jewel small-format stores, along with many of the chain's flagship combination food and drug superstores.

Jewel-Osco is the food and grocery market share leader in the Chicago Metropolitan region, with a solid 40% market share.

There are numerous neighborhoods in urban Chicago, as well as in other urban and suburban cities in Illinois and Indiana, were small-format stores with a prepared and specialty focus could do extremely well.

Thursday, July 3, 2008

Mid-Week Fresh & Easy Roundup: Fresh & Easy Gets Caught in A Land Use Dispute; Those Near-Famous Mixed Grill Packs; More On Manhattan Beach


Tesco's Fresh & Easy Neighborhood Market

Land use dispute puts Fresh & Easy in the middle of squabble

The San Diego Union-Tribune newspaper is reporting today about an escalating land use dispute between commercial developer Pacific Development and a competing commercial developer and non-profit group over a 4.3 acre vacant piece of land in the city-owned by the Southeast Economic Development Corp.--an arm of the city of San Diego Redevelopment Agency--that's set for a major development. Tesco is in the middle of this escalating dispute by virtue of the fact one of its Fresh & Easy Neighborhood Market grocery stores is set to be the retail food store anchor of the large commercial development.

Read the interesting piece in today's San Diego Union Tribune here. Tesco currently has six Fresh & Easy grocery stores in San Diego, with two more new stores currently in development.

Those near-famous Fresh & Easy mixed meat grill packs

On Tuesday July 1, we wrote here (see the item: "Fresh & Easy offering A 4th of July cookout for the frugal,") about Fresh & Easy's 4th of July holiday promotion--a mixed grill meat pack featuring beef burgers patties, mild sausage and chicken parts--along with a 12-pack of the retailer's store brand Latin or Hispanic-style beer--for twelve bucks.

We mentioned (tongue planted near-fully in cheek) in our Tuesday piece that since the promotion combined the meats and beer, non-beer drinkers might be out of luck, or perhaps would have to give the beer away and keep just the mixed grill pack.

In a press release distributed today (July 3), Fresh & Easy Neighborhood Market added some clarification (perhaps by coincidence or perhaps not) to the mixed meat grill pack and beer promotion, pointing out in the release that the mixed grill can be bought by itself for the promotional price of $4.99. At nearly five pounds total, that's about $1 per-pound.

In our piece yesterday, we pointed out we thought the twelve buck deal for the meats and 12-pack of beer was a good value because among other things, we estimated a super-hot deal for a 12-pack of beer like the one being promoted would be about $5.99 plus tax, thereby offering the mixed grill meat pack for about a dollar a pound, which is super-cheap.

Looks like we were, as our British friends say, rather "spot on" in terms of the respective promotional price of the mixed grill meat pack and the 12-pack of beer.

In its press release issued today, Tesco's Fresh & Easy Neighborhood Market said it sold nearly 1,400 packages of the mixed meat grill packs during a 12-hour period yesterday. There was no mention of how many 12-packs of the Latin-style beer were sold however.

More on the Manhattan Fresh & Easy store grand opening

UFCW union reps vs Fresh & Easy store employee throw down: As we reported yesterday representatives of the United Food and Commercial Workers retail supermarket clerks union were out in force picketing yesterday at the Fresh & Easy Neighborhood Market new store grand opening at 1700 Rosecrans in Manhattan Beach, (Southern) California. The store is the 62nd Fresh & Easy market and the first new store to open since the retailer took a three month new store opening break in early April.

The Fresh & Easy Buzz correspondent covering the store grand opening yesterday reports a scene occurred between about two dozen UFCW picketers and a group of Fresh & Easy store employees. While Fresh & Easy Neighborhood Market CEO Tim Mason was speaking, the group of UFCW picketers began heckling him, at which point a group of Fresh & Easy store employees began a round of loud cheers attempting to drown out the verbal protests from the union representatives. The union representatives eventually stopped.

CEO Mason has thus far refused to meet with UFCW leaders who want to discuss potential unionization of the Fresh & Easy chain. U.S labor laws do not require him to meet with the union.

Does this outburst of cheers by the non-union Fresh & Easy store employees mean the UFCW could be alienating the very store-level workers it wants to organize and bring into the union? Or was it just an appropriate response by the employees to the picketers rudeness?

Could the union's tactics, such as the picketing and verbal demonstrating at yesterday's Manhattan Beach store grand opening, along with the negative-oriented brochures, which as we reported here the union distributed to neighborhood residents a few days before the store opened, be causing a backlash against the union among Fresh & Easy employees?

Perhaps the UFCW needs to take a lesson from Democratic Presidential candidate Barack Obama--who the union supports for President and even got to send a letter to Tesco CEO Terry Leahy and Tesco Fresh & Easy Neighborhood Market CEO Tim Mason, asking them to meet with union leaders--and conduct a positive campaign, as Senator Obama has vowed to do in his bid to be President of the United States.

After all, after many years of trying and using similar strategies and tactics, the UFCW has failed to unionize non-union food and grocery retailers Wal-Mart, Inc., Whole Foods Market, Inc, Trader Joe's and a few others.

Perhaps the union would be wise, and more successful, if it created a campaign based on communicating all the positive aspects, of which there are many, being a member of the UFCW could bring to Fresh & Easy Neighborhood Market and other non-union supermarket chain store-level employees?

The last thing one wants to do after all--be it in food retailing, politics or union organizing--is to alienate the precise constituency you are trying to get to be a customer, vote for you, or become a member of your union. It's food for thought on the eve of Independence Day.

Cold and Sterile to warm and fuzzy? At yesterday's Manhattan Beach store grand opening, Simon Uwins, director of marketing for Fresh & Easy, said the following to members of the press, including the Fresh & Easy Buzz correspondent, at the event: "There were some who said it felt a little bit cold and sterile (the inside of Fresh & Easy grocery stores)," Mr. Uwins said. "We went into all our stores and, if you like, warmed them up, telling them about what we're about and adding color."

The warming up Mr. Uwins is referring to is the new interior design package Fresh & Easy first installed in its store in Laguna Beach, (Southern) California in May, as we wrote about in this May 16 piece, and is in the process of implementing in all of its existing stores.

Since January of 2008, Fresh & Easy Buzz has argued the stores are just that, a bit cold, sterile and lack a sense of place. Of course, from January to just recently, Mr. Uwins and the other Fresh & Easy Neighborhood market senior executives have in so many words claimed that position was rubbish, despite the fact we first even thought about it because numerous Fresh & Easy store-level employees and shoppers (and ex-shoppers) expressed that opinion to us.

Mr. Uwins said yesterday the Fresh & Easy executives came to the conclusion the stores are/were a bit sterile and cold based on customer feedback in the form of consumers filling out comment cards, emails to the effect sent to corporate headquarters, and from interviews in the stores with customers.

We're glad to hear Fresh & Easy listened to its customers, and to those store-level employees who spoke up about the store design. However, its fair to say..."What took you so long?" It's also fair to ask: "Why the absolute denial for so long that there just might be a problem with the look and feel of the stores?" But, we cheer the retailer's consumer response to the interior design issue in the form of Fresh & Easy's attempt to improve it with the new interior design improvements.

However, we've seen the Laguna Beach store interior post enhancements. It is improved. But the jury is still out on by how much.

The store interior look is warmer and a bit less sterile. However, the store still lacks a feeling of a sense of place, and in our analysis needs a few other changes and enhancements in order to provide the type of customer shopping experience Tesco needs to create in order to achieve its goal of making the Fresh & Easy stores primary shopping venues. But, we'll save that for another time. After all, there can always be a round two of enhancements now that the Fresh & Easy guys have listened to the customers, something we give them props for doing.

Short takes

All in the family: Tesco Fresh & Easy Neighborhood Market CEO Tim Mason was joined at the Manhattan Beach store grand opening yesterday by his son and three daughters who all live in the United Kingdom. We wish them an enjoyable Independence Day holiday weekend visiting California. Don't forget to spend some time at the pier in Santa Monica, check out Hollywood Blvd., (while there you can do a store check for Dad at the Hollywood Blvd. Fresh & Easy), enjoy the beaches, and hit an expensive restaurant every night. After all, with the U.S. dollar so low, you can live large with British pounds and Euros right now in America. And, the California economy needs all the help it can get.

Two hundred Fresh & Easy stores by end of February 2009: Marketing chief Simon Uwins said at the grand opening Tesco plans to have 200 Fresh & Easy stores open by the end of February 2009. This is the latest estimate in terms of store count by the retailer. Originally, Tesco hoped to have 200 Fresh & Easy stores opened by the end of this year. later it revised that number down to 150. However, if it meets the goal, having 200 stores opened by the end of February, 2009 is pretty close timing to that original estimate.

To get to 200 stores opened by the end of 2009, Tesco's Fresh & Easy will need to open 138 new stores between now and then, over that eight month period. That's lots of new store openings in eight months. There are currently 62 Fresh & Easy stores open. The retailer has announced it will open at least 30 new stores between July and of this year. That will give Fresh & Easy about 92 stores by the end of September, meaning in order to reach 200 stores by the end of February, 2009, it will need to open an additional 108 stores in the five month period from October 1, 2008 -to- the end of February, 2009. Achieving that is questionable.

For example, in the six month period from November, 2007 -to- April, 2008, Tesco opened 61 Fresh & Easy markets, which was a rapid pace in and of itself. In order to reach 200 stores by the end of February, 2009, the retailer will have to open more than twice that many new stores in a period of time with only two additional months (eight month period) than from November, 2007 -to- April, 2008. 138 new stores in eight months amounts to opening one new store about every other day between now and the end of February, 2008. Hold on to your grocery aprons folks.

Opening day customer count: Tesco's Fresh & Easy Neighborhood Market says 2,600 shoppers came through the doors of the new Fresh & Easy grocery store in Manhattan Beach on grand opening day yesterday. Wonder if that's counting the UFCW picketers and all the employees from Fresh & Easy Neighborhood Market corporate headquarters--which is less than a mile away from the store--who were at the grand opening yesterday?

All teasing aside, 2,600 is a good number for an opening day for the retailer. And, based on Fresh & Easy's report that 1,400 packages of the mixed grill meat pack on promotion were purchased yesterday, that amounts to more than one mixed grill pack for every other customer who visited the store sold. But at a buck a pound, how could they resist.

Store employee counts: Speaking of counting, numbers and press releases, we hope the same person who's been counting Fresh & easy store-level employees didn't do the customer and mixed grill meat pack sales counts yesterday.

In the press release issued today Tesco's Fresh & Easy PR department says the average number of employees per-store is between 20 -to- 30 people. In the July 1 press release about the mixed grill pack promotion, and in the July 2 release about the Manhattan Beach store grand opening, the PR department wrote each Fresh & Easy store employs an average of 25 people. In most all of Tesco Fresh & Easy's press releases prior to the July 1 release, the PR department said Fresh & Easy stores employee about 20 people per-store.

Having written more than one press release, Fresh & Easy Buzz knows how boring of a task it can be. We aren't nit-picking over the numbers: 20, 25, 30, all in the same ballpark. But we suggest the PR folks just stick to one scheme. If its closer to 20 people per-store, go back to that. If closer to 25, stick with that number. If its too hard to call, go with the 25 -to- 30 range figure.

On becoming the store check store of the chain: The Fresh & Easy Buzz correspondent covering the Manhattan Beach store grand opening asked a few of the store's employees yesterday how they felt working at the store in the chain located the closest (less than a mile) form the corporate headquarters, and thus becoming the store where company executives and others will be spending lots of time on a regular basis doing store checks, as well as using it as the store where they bring visitors, by virtue of the fact its so close to the main office.

Our correspondent says most all of the employees asked said they really hadn't even thought about it. However, the correspondent reported a couple of the employees did raise their eyebrows a bit shortly after the question was asked; and one said: "I will think about it now."

The three month pause and press coverage: Tesco's Fresh & Easy is garnering much more press coverage over the Manhattan Beach store grand opening than it normally would have if the retailer had not taken the three month new store opening break from early April until yesterday, when the store opened, in Fresh & Easy Buzz's analysis.

There's a good marketing and PR lesson in that, which is: when the media gets too much of something, like a new store opening every two or three days, it tends to habituate to it and thus give it less coverage.

On the other hand, the press loves stories. And the opening of the first new store after a three month new store opening pause lends itself to story telling, although we must say if you look at much of the coverage its essentially amounts to the reprinting of Fresh & Easy's press releases with a few words changed around and perhaps an original headline added. Such is mainstream media economics today, especially in the daily newspaper business. Good job by the Los Angeles Times and a few other daily newspapers though. The LA Times' piece: Fresh & Easy sets up shop a few paces from rival Trader Joe's. [The writer also is a Fresh & Easy Buzz reader, which we don't hold against him.]

The Trader Joe's next door: The Fresh & Easy Buzz correspondent checked out the Trader Joe's grocery store, which is located just a hop, skip and a jump from the Manhattan Beach Fresh & Easy store in the Manhattan Beach shopping center, twice at different times yesterday. The Fresh & Easy is at 1700 Rosecrans and the Trader Joe's is at 1800 Rosecrans. Both stores even share the same parking lot. [Read our photo piece, "Manhattan Beach First Look: Fresh & Easy Buzz Has First Photos of First New Fresh & Easy Grocery Store Set to Open After the Three Month Pause," which discusses and depicts the proximity of the two stores in words and pictures.]

On both Trader Joe's store check instances, the correspondent said the TJ's was full of customers. Perhaps the Fresh & Easy grand opening had a spill-over effect for the TJ's: shoppers hit the grand opening, did some shopping, then also hit the Trader Joe's across the way. It will be interesting to observe over time how the two small-format grocers do respectively being so close to each other in the shopping center.

Tuesday, July 1, 2008

Tuesday (Fresh & Easy) Tidbits: New Store Opening Gala; A Real Estate Transaction of Note; Cheap, Good Eats; Reno 411...Tesco, Hugh and the Chickens


Tesco's Fresh & Easy Neighborhood Market

Manhattan Beach new store grand opening tomorrow: Tesco's Fresh & Easy Neighborhood Market will open its first new store tomorrow (Wednesday, July 2) morning in a shopping center in Manhattan Beach (Southern) California since declaring a three month new store opening pause in April. The store's address is 1700 Rosecrans, Manhattan Beach, California.

There will be a grand opening celebration and ribbon cutting at the Manhattan Beach store tomorrow morning from 8am -to 10am, with various events planned during those two hours.

The Fresh & Easy is located almost next door to a Trader Joe's grocery market in the shopping center. The Trader Joe's market is at 1800 Rosecrans. The F&E and TJ's even share the same parking lot.


Read this piece from yesterday, "Breaking News: UFCW Union Launches Preemptive Anti-Tesco Fresh & Easy Brochure Distribution Drop on the Eve of Manhattan Beach Store Grand Opening," about the UFCW union campaign targeting the Manhattan Beach Fresh & Easy grocery market opening tomorrow morning.

Fresh & Easy Real Estate: From the Costar Commercial Real Estate Group: Turner Island Farms purchased the Fresh & Easy grocery store in Norwalk, (Southern) California from a private investor called Amsted Residuals LLC for $4.75 million, or about $339 per square foot. The sale included the land, in a leased fee interest.

The 14,015-square-foot building at 10930 Rosecrans Ave. is in the Mid-Cities submarket. The tenant, (Tesco's) Fresh & Easy Neighborhood Market, has an absolute triple-net 20-year lease and generates a cash flow of $285,000. This is the second Fresh & Easy store sold in Southern California.

The sale was the buyer's upleg in a 1031 exchange. There were 8 offers submitted on the property. Shaun Riley of Faris Lee Investments represented the seller. Jeffrey Douglas of Colliers Tingey International, Inc. represented the buyer.

More San Diego Fresh & Easy markets on the way: Tesco will open at least two more new Fresh & Easy grocery markets in the San Diego County region in far Southern California in the next few months, Fresh & Easy Buzz has learned from a commercial real estate source in the market.

These two new Fresh & Easy grocery stores will be in the San Diego County cities of Point Loma and in Mira Mesa. Tesco already has one store in Point Loma.

There currently are six small-format (10,000 -to- 13,000 square feet) Fresh & Easy Neighborhood Market combination basic grocery and fresh foods stores in San Diego County. The two new, additional units will bring the store count in the County to eight.

Fresh & Easy offering A 4th of July cookout for the frugal: Tesco's Fresh & Easy Neighborhood Market is promoting a special mixed meat grill pack and a 12-pack of beer for ten bucks for the upcoming July 4th Independence Day holiday.

Fresh & Easy's mixed grill pack includes a mixture of eight hand-trimmed and lightly chili-seasoned chicken thighs and drumsticks, four freshly ground mild Italian pork sausages and four quarter-pound, 80 percent lean beef patties.

The 4th of July special runs from July 1 -to- July 8th

Also included in the cookout promotion is a 12-pack of Taurino Cerveza, Fresh & Easy's specially selected Latin-style beer. The Latin-style beer is traditionally brewed and is a Monde Section award-winner. [Raise your hand if you know what a Monde Section award-winner is Independence Day celebrants? Monde sounds French to Fresh & Easy Buzz. Good angle though actually: After all, were it not for the French, America may not have defeated the Brits in the war of independence, which we celebrate on July 4.]

Five pounds of combined chicken parts, beef and pork sausage patties, along with a 12-pack of quality beer, is a hot deal though, no matter how you slice it.

For example, $5.99 would be a firecracker-hot buy for a 12-pack of similar quality branded beer at any supermarket or beverage store. And, of course, there's the tax on that 12-pack, which adds about 50-cents or so, depending on the state and city. This means shoppers are getting the five pounds of chicken parts, hamburger and sausage patties for under $1 dollar a pound. As Paris Hilton says: "That's hot." Of course, non-beer drinkers are a bit out of luck.

If we created the mixed grill meat pack and beer promotion, we likely would have changed a couple things. Instead of including the sausage patties, we would have just gone with the chicken parts and hamburger patties, since sausage patties aren't one of America's top grilling choices for the 4th of July, or for summer grilling in general for that matter. However, at that price, perhaps Americans will bite the bullet and grill the pork anyway for their holiday backyard celebrations.

Additionally, we probably would have offered a good old American beer rather than a Latin or Hispanic-style beer, since it is American Independence Day after all.

However, since America took a good chunk of the Western USA, the states where Fresh & Easy does business, from Mexico, it is somewhat fitting in a geopolitical way to offer a Latin-style beer as part of the promotional package. Plus, Latino's or Hispanics are the largest ethnic population group in California, Arizona and Nevada, so there's a logic to the offer from that angle as well.

And yes, we get the chili seasoned chicken parts and Latin-style beer tie-in. But perhaps that would be better for Mexican Independence Day, celebrated by Latino's in the U.S. in September. But, the America as a melting pot scenario should go both ways...so why not a bit of Latin accent--and flavor--for the 4th of July.

Either way, it's a good value...and you can always take the sausage patties out, grill the chicken and hamburger patties on July 4th, drink all the beer too, and then prepare the sausage with some eggs and toast for your July 5th breakfast. That's even stretching the ten buck value over two meals.

Reno 411: Upcoming Reno Fresh & Easy: Grocery store or Sandwich shop?

Fresh & Easy Buzz reported in this May 22 piece that Tesco plans to open its first Northern Nevada Fresh & Easy grocery store in Reno, Nevada. The store, in a new mixed used commercial/residential development named North McCarran Crossing at Northtowne Lane & McCarran Blvd. in Reno, will likely open early next year.

Not everybody in Reno is clear on the Fresh & Easy as a grocery store concept though. Among the confused include the construction project manager of the firm that's building the Fresh & Easy grocery store, along with the writer (and editors) of the Carson City, Nevada Carson Times newspaper. Carson City is next door to Reno.

As you can see in the two paragraphs highlighted in bold in the June 19 Carson Times which is reprinted below, the construction company project manager and the reporter describe the Fresh & Easy grocery store as a 14,000 square foot sandwich shop. Imagine how many sandwiches a day one would have to sell to make the sales per square foot numbers for 14,000 square foot sandwich shop?

Reno 411: Perhaps Tesco's Fresh & Easy Neighborhood Market needs to make a couple calls: One to the construction company manager who's heading up the building crew (after all they don't want to find a sandwich shop instead of a grocery store next time they check the site out); and a call to the reporter (and editor) for the Carson Times. Although, since Fresh & Easy stores devote a good deal of store square footage to fresh, prepared foods, including ready-to-eat sandwiches, we don't fault either the construction firm project head or the reporter all that much. It happens to the best of us.

Carson Times, Carson City, Nevada - Jun 19, 2008
Northtowne work causes woes


A detour outside a shopping center on Reno's Northtowne Lane is causing headaches for motorists, business owners and shoppers said Wednesday.

The detour is caused by road work and construction on a commercial project across from the center, which is anchored by Wal-Mart and WinCo Foods and includes smaller businesses.

For the past month, the detour on Northtowne has closed an entrance to the center near the intersection with North McCarran Boulevard, leaving one entrance and exit for cars at Lund Lane.

Signs slow traffic to 15 mph on the street around the project, which has closed sidewalks and blocks a covered bus stop. Shoppers outside WinCo say they have no other choice but to deal with the detour.

"We put up with it," said Clark Leedy, as he loaded groceries into his vehicle on Wednesday with his wife, Pat. The couple drives down from Mogul every week to shop at WinCo.

"What a pain," Pat Leedy said.

The project under construction is a retail/residential center with a business called Fresh and Easy, according to a public notice hanging on a fence at Northtowne and Lund. Plans call for a 14,000-square-foot commercial building on a 6-acre site, with more space available for lease.

The applicant is North McCarran Crossing, LLC. The project also includes 118 planned housing
units, according to a Web site for commercial real estate firm NAI Alliance.

Lucas Olive, a project manager with United Construction, described Fresh and Easy as a sandwich shop. The detour is scheduled to be removed by early July, Olive said.

In the meantime, business is down at shops such as Dollar or Plus, said store owner Mohammed Muhaimin.

"We are hurting right now," Muhaimin said. "People are saying it's hard to come in, and I've seen cars almost getting into accidents."

Alma Stankevicne of Sun Valley said she too will deal with the inconvenience in order to shop for groceries.
"There's nothing you can do if you have to come shop here," Stankevicne said.

Note: The Reno Fresh & Easy grocery market in the center will be directly across the street from a Wal-Mart Supercenter and a WinCo Foods supermarket. WinCo, an employee-owned supermarket chain, operates large, deep-discount yet very fresh foods-oriented supermarkets.

This is going to be a very price competitive corner of Reno once the Fresh & Easy store opens, since all three retailers--Wal-Mart, WinCo and Tesco's Fresh & Easy--position their respective chains as being low-price leaders.

Speaking of Wal-Mart: In addition to looking to open one of its new small-format Marketside combination grocery and fresh, in-store prepared foods community grocery stores in Reno, as we wrote about here on June 6, the mega-retailer also has created a new Supercenter store design prototype. The design has earth-tone colors instead of the traditional grey and blue, has some curves and lines to it rather than the traditional square big box edges, and looks far more upscale then the current basic Supercenter design.

Additionally, the new Supercenter design prototype incorporates what will become Wal-Mart's new corporate logo this fall. The food and grocery industry publication Natural~Specialty Foods Memo has a story, along with an artist's rendering of the new Supercenter design, as well as a picture of the new Wal-Mart logo, in this recent June 27 piece.

Page Ender: A Word or Two About Tesco, Hugh and the Chickens:

It seemed--as one of our UK-born and raised regular readers who now lives and works among the elected officials (who often exhibit chicken-like behavior) in Washington D.C. reminded us in an email today--ironic more people were talking about chicken rights than human rights at Tesco's Annual General Meeting (AGM) last Friday, June 27.

As you may recall, British celebrity chef and animal rights activist Hugh Fearnley-Whittingstall placed a shareholder resolution, which he paid for from supporter donations along with his own money, on the AGM agenda Friday, which if it had passed would have required Tesco to sell fewer broiler chickens raised in small or battery cages and more free-range-raised birds. Fearnley-Whittingstall's resolution failed by a 90% against, to 10% for. Very few big, institutional shareholders attend the AGM's these days, which means the 90% against vote was cast primarily by mid-range and smaller Tesco shareholders.

We strongly support larger cages for both broiler chickens and egg-laying hens. The battery cages currently used in nearly all cases in the U.S. and to a lessor but still majority extent in the UK are just to damn small for the birds. The chickens can't move in the cages at all.

We also support free-range chicken farmers and the retailers who sell the birds We buy free-range as often as is economically feasible, especially when we find a retailer who realizes it doesn't need to mark the birds up an additional 10% or more margin points just because the birds are free-range. Yes, we all know retailers like to take higher margins on free-range chickens.

However, at the risk of offending some readers, were we a Tesco shareholder, which we are not, we would have voted against Mr. Fearnley-Whittingstall's chicken welfare Tesco-specific resolution for a few reasons.

First, we don't believe in retailer-specific restrictions. Although if the majority of shareholders would have voted for the resolution, we would support it. We do believe in majority consensus by democratic vote.

However, in terms of changing industry behavior, it does no good in our view to have only one food retailer--even if it's the largest one in a nation--have competitive restrictions on it that allows it's competitors an advantage. We particularly believe this to be the case when it comes to ethical issues like chicken welfare and similar issues.

Now, were Tesco to announce that say beginning in 2010, it would only procure and sell broiler chickens raised in larger cages (which is a trend among UK chicken farmers by the way) and free-range birds, and do so for a competitive advantage, that would be interesting. It also would cause many UK farmers to rapidly get rid of their small cages and use the larger, more roomer ones.

[Note: Tesco and all the top UK supermarket chains have agreed to only sell eggs from hens raised in the larger cages beginning in 2012.]

Second, is the issue of price. We love free-range chickens and love the farmers who raise them that way. However, the fact is both in the U.S. and the UK, free-range birds are just to darn expensive for middle and lower income consumers to buy and eat on a regular basis. They even can be a bit too high priced for upper income folks to buy regularly in many cases.

In the UK, Tesco is famous for being the first food retailer to offer the $1.99-British pound "cheap chicken," which if you do the conversion to dollars wouldn't be considered a cheap chicken in America. But then we complain about $4 a gallon gas, while most Brits alive today can't even remember when gasoline was that price, since a gallon of the precious fossil fuel currently sells for nearly three times the U.S. price at the pump in the UK.

Last week in the U.S., Safeway Stores was promoting a brand (a California grown chicken) for 69-cents a pound. The birds are all natural, nothing added, and are raised in small cages like nearly every chicken in the U.S. is raised, except for free-range, which makes up about 1% of all chickens sold in America.

As we stated, we support chicken producers moving to the use of larger cages. We've told many of them we know so.

However, we can't tell you how pleased the 200 low-income families we were a part of buying 200 of these 69-cent per-pound chickens for were when a group of us presented the birds (five pounders) through the local foodbank--along with all the other fixings for a family of up to five: fresh corn on the cob, salad greens and salad dressing, potatoes, beans, milk and other beverages, charcoal briquets, a mini bbq grill, a gourmet apple pie, and cookies for the kids--for their surprise Father's Day gourmet cookout meal about a week ago.

We believe an industry-wide move in both the U.S. and UK to larger cages, and the elimination of the battery cages, could be done without adding much to the per-pound cost of chickens. The key is industry-wide. California will have ballot initiative on the November, 2008 statewide ballot that would create a law to do just that--eliminate the use of small, battery cages by 2015. We support the measure.

Regarding free-range, the birds taste better and we like allowing the chickens to roam free. However, the price has to come down.

When shoppers go into a supermarket they don't look at the cheaper chickens and think to themselves: 'Lovely, I think I will buy one of those ~1.99-p per-pound Tesco chickens (or 69-cent per-pound Safeway birds on sale) raised in the tiny cages. Rather, most consumers say to themselves: 'I can buy a ~1.99-p per-pound Tesco chicken, some fresh vegetables, potatoes and a few other things, provide my family with a nutritious and tasty dinner, and still hopefully have enough money left over for gasoline, the kids dental appointments, some new school clothes, and the like. We didn't even mention the health insurance premiums, houshold utilities and other regular bills.

In other words, policy changes need to be industrywide, not piecemeal. We also suggest those advocating free-range-only birds start talking more about making the cost of such birds more reasonable. Yes, increases in consumer demand (increased sales) will help. However, in the UK, the Waitrose and Sainsbury's supermarket chains recently reported free-range broiler chicken sales were nearing the 50% - 50% mark vis-a-vis conventional birds. (That was before the food inflation spike started hitting the UK severly though.) However, despite the huge sales growth in free-range chicken sales in the UK, the per-pound price of the birds hasn't come down in any appreciable way.

Lastly, the timing of Mr. Fearnly-Whittingstall's shareholder resolution couldn't have been worse. The UK like the U.S. is in the midst of bad economic times, including a very bad period of soaring food inflation. Human rights--preventing people, including hard working people, from going hungry is the more appropriate focus riight now rather than chicken welfare (which is important) in our analysis and opinion.

In fact, Tesco should give a couple hundred thousand British pounds (money not weight) worth of it's ~1.99-p per-pound chickens to UK food banks this week, as a way of showing it appreciates its shareholders voting down Hugh Fearnly-Whittingstall's chicken welfare resolution. That would be walking the walk, as well as talking the talk. Even more important, it would help feed numerous British consumers having problems making ends meet, just like their American brothers and sisters are experiencing.

Make no mistake about it, we respect Hugh Fearnley-Whittingstall for having the courage of his convictions and proposing the resolution. The publicity he's garnered will go a long way to elevating the chicken welfare issue, as it should. The chef also is a great cause marketer, which we appreciate.

For us, we want to see the chicken and egg production industries on both sides of the pond--and elsewhere in the world--get the chickens out of the tiny battery cages and into larger cages where the birds can move around in.

Imagine living in your bathroom full time as an analogy. Even if its a tiny bathroom, at least you could lay down on the floor and stretch a bit. The chickens can't. Nor can they exhibit any natural behaviors in the battery cages. That's wrong; and the industry needs to move to the larger cages even if it takes legislation to get them to do so.

As for free-range, it needs work; although we see it growing and encourage it with our wallets at the supermarket when we can. We would like to see folks like Hugh Fearnley-Whittingstall and others also spend some time working on the economic issue of free-range birds--finding ways to bring the price down, as part of their advocacy. Fresh & Easy Buzz will give them as much ink as we can on the issue.

Of course, there's also the pure form of animal welfare, which isn't eating living creatures at all. That, like most everything else, should be a personal choice.

In these times, liberty isn't something we should allow to deminish any more than we already have, after all. That's something important to think about--for both Americans and British--just three days before here in the U.S. we celebrate a holiday--Independence Day--which rather than casting the UK and America farther apart, as it would most nations, has actually brought us closer together in a special relationship.

Think about that as you grill your chicken--free-range, organic, or conventional--on Friday, July 4 , in the U.S., and on any day this week you do the same if living in the UK.